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So, We’re Having a Session…

A Q&A session? Nope. A focus group? Nah. Whiteboarding, brainstorming, a jigsaw, team-building? Close, but not quite…..actually we’re having a jam session. With real musical instruments. Even got a banjo! It’s the first in what will hopefully be a series of after-work jam sessions / social events here at the Sears UX shop in downtown […]

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Pretty Darn Powerful: How We Redesigned our PDP

At the heart of any retail endeavor are products. In 2012, a plan was hatched to overhaul the product description page template (or PDP) that serves Sears.com and Kmart.com. Today, the new PDP is a responsive design that serves upwards of 70 million products across 16 categories with even more to come. It is flexible enough […]

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Congratulations, Your Meeting is No Longer Boring!

  Here’s a list I cobbled together about refreshing the way meetings are run. Maybe this will help your team find new ways to be productive and present. Perhaps laptops will actually close. Hopefully eyes won’t. And your employees will not only be engaged but will look forward to the next time you send a […]

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It Doesn’t Hurt to Ask

As I have mentioned in previous posts, UX standards are part of my general purview here at Sears. People are for, against, on the bandwagon, or off in left field with regard to following or even liking standards depending on the day or week – or, probably more accurately, the design problem they are trying […]

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Homemade Waffle Breakfast at State Street: Because homemade waffles are delicious

Big Thanks to Niccole Diaz  and Judy Cheske!                        

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Despite our Natural Fear of Change, We Still do It

Why do we resist change when someone else suggests it? Is is inherent in all of us just to be stubborn?  Is it pure human nature?  Is it because the person promoting the change doesn’t clearly articulate the benefits to us?  There have been many articles written about people resisting change and the potential trouble […]

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User Experience Design Job Shadowing

                              Andy Wasowicz participated in a job shadow with Sears user experience designers last Friday January 4th at the new State Street offices on the 13th floor in downtown Chicago. Andy is a student in the Master of Science Human-Computer Interaction […]

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Moving Offices; how to Move the Culture, too

The inspiration for this post comes from a chat I recently had with Rod, the director of our Digital Innovation Group. While I have been tasked with helping to make sure our move to our new offices is seamless and fun, that the offices are clean and welcoming, and that everyone knows where they sit, […]

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Youth Design visiting Chicago

                    I  attended a talk at IDEA shop IIT about Youth Design (thanks Rachael Kaberon). Youth Design is a summer mentorship program that introduces inner-city high school students to careers in the design profession.  Many of the Youth Design people from Boston flew in to speak and […]

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Polymath Culture

There’s much talk throughout the halls of Sears Holdings about culture change. Transformation. Collaboration. And we’re certainly not alone in this space–it seems many organizations–many industries–are looking for how to rethink how they create value both externally and internally. Looking inside the organization, at the people, there’s much being written about what kinds of people, […]

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