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Brainstorming — techniques in idea discovery

  Brainstorming is a way to energize the creative process of problem solving. I’ve participated in many sessions throughout my career, have also lead a handful and each experience has been wildly different. I would say most are time sucks and unsuccessful in collaboration, focus and clarity in deliverables. Some though, have been brilliant and […]

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If it’s got a hold on you, Let. It. Go.

Someone just asked me today “…but if you know you’re right, and no one is behind you, when do you give up? And HOW DO YOU LIVE WITH YOURSELF?” I knew what she was talking about because for 20 years I’ve had to let various design ideas, process ideas, strategic ideas go. I let them […]

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Let’s Cooperate

Let’s start off with the best part of this blog post. Watch the following video. The Count’s first appearance on Sesame Street Back in 1972, the Count showed up on Sesame street. In this, his first appearance, Sesame Street again teaches us a valuable lesson. And, no, it’s not just about cooperation. What I love […]

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How to get hired as a UXA

If you are a UX professional in the Chicago area, you’ve most likely heard about 5 or 6 mainstays that hire constantly. That list invariably includes Sears. We are one of the biggest UX groups in Chicago, and we are expanding. This makes the hiring process a double-edged sword for me and my colleagues who […]

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Mixeling it Up; a Little Reminder to Infuse some Fun

I have slightly redefined my role here at UX Sears. I now lead a team known as the Experience Frameworks team. We have a charter, thanks mostly for the work that  Tracy put into it. It is exciting as we further leverage our amazing research team and use their insights to drive our work around Patterns and Guidelines. […]

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I Dream of Focus

I Dream of Focus Like many, I have meetings to attend AND myriad project priorities that require research, thinking, and completion. With the advent of a culture hell-bent on information overload, the constant interruption of email, the de-volved brain’s propensity for seeking reward in the Facebook feed, and a seemingly teen-like need to connect via […]

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Finding the Up Side of Change

Winston Churchill said, “To improve is to change; to be perfect is to change often.” Change is constant, within and outside ourselves. Few people I know would – without reflection – call it perfect.  It’s hard. Humans resist it. We don’t like what we don’t know. We don’t like uncertainty. So often at work, the […]

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Pho at Big Pho / Green Apple Grill – Lunch Favorite

  A number of the UX team here at Sears Holdings have a soft spot for this place. It’s a bit of an adventure to find it, which adds to the experience. Someone basically has to give you a tip on the place, or you’d never know it was there. Want some of this?:   […]

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Design Thinking in Your Career : an interview with Tracey Lovejoy

What are the chances that there is another Tracey out there certified in coaching after a few decades of UX work, another Tracey focused on empowering UX Pros to their fullest capability? Those chances can’t be big, so it was a hoot to find Tracey Lovejoy, a talented and insightful Leadership and Career Coach who […]

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20 Questions with Robert Dietz, VP of UX

Microsoft to Nordstrom, Adobe to Smartwool, Robert Dietz brings more than 20 years of innovation and creativity to his role as Vice President of User Experience for Sears Holdings. Most recently, Robert spent 10 years at the helm of a Seattle based design + build agency before moving to Microsoft where he led UX teams […]

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