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Your Big Picture Isn’t Big Enough

Let’s say you love grilling and eating outdoors, but you don’t like the isolation of manning the charcoal. While everyone is pretending to enjoy each other’s company over glasses of box wine, you are relegated to the corner of the pavers, eyes red and teary with a bottle of Bud and an apron emblazoned with […]

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Understanding Perspectives

We’ve all seen the image. At first glance, by looking at it head-on, you see an old woman. Maybe you blink or look away and on second glance, you see a young beautiful woman looking away. Perhaps you only saw the old woman or you only saw the young woman. The picture stayed inherently the […]

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In the Know in the Knowledge Center

There is a lot of sausage at my house. There is also a lot of frozen pasta and even more meatballs. Frozen pesto and sauce in bags take up every corner of my freezer. Not a lot of space for other essentials such as my favorite bottle of vodka or ice cubes. You see, I […]

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Trail Blazing

    My life is a project. Literally and figuratively. I’m a project manager by trade and have prior to and since attacked every problem and situation like a project to be planned and executed. So goes my latest project. I’m a runner and at the end of each year, I think to myself, “I […]

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Pretty Darn Powerful: How We Redesigned our PDP

At the heart of any retail endeavor are products. In 2012, a plan was hatched to overhaul the product description page template (or PDP) that serves Sears.com and Kmart.com. Today, the new PDP is a responsive design that serves upwards of 70 million products across 16 categories with even more to come. It is flexible enough […]

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5 Reasons Why Your Meeting Invite Doesn’t Include a Plus One

This is a very scientific finding that I’m basing on absolutely no science. However, it does come from observation. Heartbreaking observation of watching talented and bright people missing an incredible creative opportunity because they brought a pesky guest to the meeting. A loud, selfish and annoying guest. An unwanted tagalong that is poison to productivity. […]

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Ideathon!

When our engineering friends recently hosted a Hackathon, the Customer Experience team was inspired to hold an “Ideathon”. What is an Ideathon? Here’s the general recipe: A generous mix of enthusiastic people from various disciplines:  UXAs, visual designers, business developers, project managers, copy writers (next time we’ll add developers to spice it up) Descriptions of […]

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We’ll Fix it in Post – A Cautionary Tale About Agile UX from Filmmaking

About twelve years ago, my friend Mark and I set out to make an independent film.  We had no idea how difficult this would prove, thank God.  If we had, trust me, we never would have tried.  It was awesome, but also, it was hell.

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Let’s Go Topless!

  “Coming together is a beginning, staying together is progress, and working together is success.” – Henry Ford Hey! Eyes up here! Take a look around in your next meeting or brainstorm. How many eyes are locked on you as you’re speaking? Are you hearing tippy tappys from happy keyboards? Rest assured, that person focused […]

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The Value in Setting Goals

My very first position as a project manager was with a company that could be called hectic, if I was being polite. For all that organization lacked in stability though, I did learn a lot about project management. One of the most valuable things I learned was the importance of goals to a project’s success. […]

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