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Brainstorming — techniques in idea discovery

  Brainstorming is a way to energize the creative process of problem solving. I’ve participated in many sessions throughout my career, have also lead a handful and each experience has been wildly different. I would say most are time sucks and unsuccessful in collaboration, focus and clarity in deliverables. Some though, have been brilliant and […]

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Pattern Libraries List

“Patterns” in UX – what’s your definition?

              “Patterns” seems to be an en vogue term right now.  Maybe it’s just because I’m assigned to a team creating a Pattern Library here at Sears Holdings…I feel like I see the term everywhere. During interviews with our audience (employees), the definition of the term stuck out as […]

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yotaphone

Device Innovation – YotaPhone

Can you recall the last day in the past four years in which you used your smart phone only to make voice calls? Phone technology and usage has progressed leaps and bounds within the past 7 years. The first iPhone launched back in the summer of 2007. Then the iPad launched three years later. Since […]

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Motivation > Action > Result

If you have ever been asked to convince an 8-year-old boy to finish his dinner, which method do you think would work? A. Tell him “Eat your supper, NOW.” B. Tell him “Eat your supper, because food will keep you strong.” C. Tell him “You want to watch your TV show, eh? Finish your supper now and you […]

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Audience

Reminder: you are not your audience

I recently read this WSJ article about how teenagers use technology. My takeaway – a reminder that each of our life experiences inform our responses and actions when faced with something new. I recalled previous conversations with family about the content of social media posts effecting employment screenings.  For a person in their 60s, life […]

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Pragmatic Poet

Pragmatic Poet According to the Merriam Webster dictionary,  pragmatic is defined as dealing with the problems that exist in a specific situation in a reasonable and logical way instead of depending on ideas and theories. And poet is defined as one (as a creative artist) of great imaginative and expressive capabilities. It might seem strange […]

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Your Big Picture Isn’t Big Enough

Let’s say you love grilling and eating outdoors, but you don’t like the isolation of manning the charcoal. While everyone is pretending to enjoy each other’s company over glasses of box wine, you are relegated to the corner of the pavers, eyes red and teary with a bottle of Bud and an apron emblazoned with […]

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failures to success

Embrace Your Failures

  Prepare, always prepare. Take risks, but do your homework first. 8 times out of 10, you’ll probably fail, but embrace it. You’ll be better for it.     If you’re frozen in fear of failing, it is going to hold you back. One of your biggest enemies is fear. Fear of lack of knowledge, […]

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Old Habits Die Hard

I recently had the kitchen counters replaced in my kitchen. I was without a kitchen sink for only about 24 hours. During that time, do you know how many times I tried to rinse some out in a sink that no longer had a faucet let alone a working drain?  I was lucky enough not […]

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April Fool’s Surprise: Sears circa 1897

  Did you see the Sears home page today?  It looked similar to other days. But, wait – what’s that peeking out beneath the ad for tires?   April Fool’s!     How did this become a part of the Sears’ Customer Experience? To find out how this takeover was created, I sat down with […]

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