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I've been doing Experience Design and Experience Strategy for over 20 years, spending most of the last decade building and running teams whose passion and skill positively impacts business every day. I struggle with anything that has a bad interface (including most parking garages), and delight in good design that solves real life problems (that adjustable elastic in my toddler's waistband). Deserted on an island, I'd want my kindle and my Sensa pen (a design so good I don't understand why they stopped making them). When not working, I am over-analyzing the design of life with my DH and toddler, eating donuts, and looking forward to either my next trip or my next pair of Fluevogs.

Recent blog posts written by Tracy.Hayes

The Plural of “Priority” is Not a Thing

pri·or·i·ty noun  a thing that is regarded as more important than another.  Let me just run down my “priorities” for the last five days: watch toddler (ensure stays alive), eat according to specific doctor-prescribed diets (confusing), design new gardens with very specific, city-approved, drought resistant plants (not a skill I have), select doors and mouldings, […]

You can’t MAKE the horse do anything. Get your signal straight.

A few weeks ago I had a radical encounter. With a horse. You read that right. I’d been hearing about coaching and leadership work with horses for some time, so I grabbed the chance when I got a personal invitation to try it. The basic setup is that you get in a ring with a […]

If it’s got a hold on you, Let. It. Go.

Someone just asked me today “…but if you know you’re right, and no one is behind you, when do you give up? And HOW DO YOU LIVE WITH YOURSELF?” I knew what she was talking about because for 20 years I’ve had to let various design ideas, process ideas, strategic ideas go. I let them […]

I Dream of Focus

I Dream of Focus Like many, I have meetings to attend AND myriad project priorities that require research, thinking, and completion. With the advent of a culture hell-bent on information overload, the constant interruption of email, the de-volved brain’s propensity for seeking reward in the Facebook feed, and a seemingly teen-like need to connect via […]

Finding the Up Side of Change

Winston Churchill said, “To improve is to change; to be perfect is to change often.” Change is constant, within and outside ourselves. Few people I know would – without reflection – call it perfect.  It’s hard. Humans resist it. We don’t like what we don’t know. We don’t like uncertainty. So often at work, the […]

Design Thinking in Your Career : an interview with Tracey Lovejoy

What are the chances that there is another Tracey out there certified in coaching after a few decades of UX work, another Tracey focused on empowering UX Pros to their fullest capability? Those chances can’t be big, so it was a hoot to find Tracey Lovejoy, a talented and insightful Leadership and Career Coach who […]

Empathy for the Devils

 The theme of more than one of my discussions last week with fellow leaders in the industry was empathy, and why more designers don’t have much of it. You know that thing when you’ve designed your baby and now you just want everyone to say it’s cute? That’s a missed opportunity. One story I heard […]

Time-a for a Changement!

It’s not nice to poke fun at fashion icons, but I had to chuckle every time Domenico Dolce and Stefano Gabbana referred to this digital era as a time for “changement”. It’s cute, OK? And yet so true – this is an exciting era for fashion: we’re able to access high fashion, and we’re able […]